Frequently Asked Questions
Will I still see bugs if I’m on a pest control plan? Will they be completely eliminated?
Great question – and one that’s important to answer honestly. While our goal is to control pests and keep them out of your living spaces, total elimination is not a realistic or healthy expectation.
You may still see the occasional bug, even on a pest control plan. Our job is to reduce the population, prevent infestations, and keep pests out of your home not to eliminate every single insect from existence. In fact, we shouldn’t. Insects play vital roles in our ecosystem from pollination to decomposition to being part of the food chain.
That said, if pests are causing problems, entering your home, or reproducing indoors, we’ll take action to get the situation under control quickly and effectively. Our job is to keep bugs where they belong – outside.
What is “General House Pest Control”?
General House Pest Control is our standard membership service for common crawling pests—those that walk inside or crawl around the eaves. This includes spiders, ants, millipedes, centipedes, etc. Protection is achieved through preventative liquid barriers and targeted treatments around your home’s perimeter and entry points. Specialty Pest are not included in our Basic Quack Pack Membership.
What is a “Specialty Pest”?
Specialty Pests are any pests not covered under General House Pest Control. These include:
- Wood‑destroying insects
- Pantry/dry‑food pests (e.g. pantry moths)
- Stinging insects (bald‑faced hornets, wasps, bees)
- Cockroaches
- Bed bugs
- Termites
- Clover Mites
Because these require more intensive or specialized treatments, we handle them as separate services with separate billing.
How does billing work?
Basic Quack Pack Membership: 12‑month contract, billed based on home square footage.
Specialty Pest Services: We charge for an inspection first. Club members enjoy a discounted inspection; non‑members pay full price. You’ll receive a custom estimate after we evaluate the issue. Some situations may warrant additional charges if further work is required after we begin remediation.
Why should I choose recurring pest control over a one-time treatment?
Recurring treatments maintain a protective barrier year-round. While one-time treatments may eliminate pests temporarily, they don’t prevent re-infestation. Ongoing service ensures early detection and protection on an ongoing basis.
Why am I still seeing pests after a treatment?
After treatment, pests often scatter and may temporarily increase in visibility which is very normal. As long as this doesn’t persist beyond a week—or if it recurs—please contact us. We’ll re-treat at no extra cost to ensure full control.
How do pests get into my home?
Bugs enter through tiny cracks, gaps, and crevices. Our technicians inspect and treat these entry points but perfect pest exclusion isn’t always possible. Consistent service helps keep these points sealed and protected.
What are the health risks of pest infestations?
Pests like rodents, cockroaches, mosquitoes, and ticks can transmit diseases and provoke allergies or asthma. Infestations may also affect indoor air quality and hygiene.
Can I skip scheduled visits if I don’t see pests?
We highly recommend you don’t. Consistent, quarterly visits maintain your home’s protective barrier. Skipping can allow pests to move in unnoticed. Our liquid barriers last a maximum of 90 days, so skipping treatments allows that barrier to lapse and bugs to invade, even if you don’t see them until a later date.
Can I perform pest control naturally or without chemicals?
Some prevention—like sealing gaps, managing moisture, and cleaning—is effective. For serious infestations, however, our professionals often need to use targeted, low-risk treatments after inspection .
What steps can I take to prevent pests?
- Seal cracks, crevices, and utility entries.
- Eliminate moisture sources (leaks, condensation) and standing water.
- Remove clutter and debris near your home.
- Keep trash sealed and remove food/water sources
How soon will I see results after treatment?
Many pests die quickly after treatment, but environmental factors (weather, enclosed spaces) affect results. We typically see improvements within days, but we’ll follow up—re-treating if necessary at no additional cost .
What happens during a weather delay?
Weather delays are very common in our line of work. Mother Nature can be unpredictable at times, and we do our best to work around the circumstances. However, in the event of a weather delay, the whole week gets pushed back a full day. For instance, if we are supposed to service your property on a Tuesday and it rains, we will then service the Tuesday schedule on Wednesday and so on for the remainder of the week. We will then get back on track the following week.
We have a gated backyard, and our last service continually forgot to lock the gate. Are you different?
We have a checklist that each crew leader is responsible for at the end of each service visit. The last box states “is the customer’s gate(s) closed and secured.” The last thing we want is your child or pet to get out.
Before we come to your property, we send you a notification and, if you wish, will call ahead while we are en route to you. That way you know when to unlock your gate so that we can service your home.
Are the products you use safe for my family and pets?
Yes. We use EPA-approved, family- and pet-friendly products. Treatments follow Integrated Pest Management (IPM) principles—minimizing chemical use and targeting only where needed.
What is your payment policy?
We will need your credit card on file and will process your payment each week following the service. We, Blue Duck Pest control, are PCI compliant and do not store any credit card data. We use a third-party vendor, Clearent, to process our credit card transactions.
Do you have a dress code for your employees?
We sure do! A clean & professional image is very important to our company. Our team has company-issued shirts and hats to wear on each job site along with pants of their choice in company colors. Each employee also wears a name badge with a facial photograph. The badge also has a QR code that you can scan with your phone and use to look up each employee.
Does the “service agreement” renew each season?
Yes. All of our services are “evergreen” contracts, meaning they auto-renew each season. If you wish to discontinue service, all we ask is that you let us know via email as soon as possible. Email is necessary so both parties have a paper trail.
When can you get to my property?
We will be at your property when your service is scheduled in the proper timeframe for our area. We’re a local, family-owned company with an eye on the weather. We also have the training to know what needs to be in place for pest control services.
Will I get a reminder before my service?
Yes, you will always get an email prior to us coming out.
Are you licensed with the state of Indiana?
Yes, we are fully licensed.
Why are you more expensive than others?
The number 1 reason is that we care about our workers. We pay our technicians a good wage that they can support a family on. We also offer health benefits to them. Our employees love working at Blue Duck Pest Control, and they’re going to spend more time and care on your property because of it. We charge more than others, but we do a better job. We take the time to do each job as well as we can.
I see bugs crawling around on areas that were treated. Why aren’t they dying?
You should see activity for around 10 days after treatment. That is very normal. Our treatments are slow working so they can attack the entire colony. We want the bugs to take the treatment back to the colony.
Will treatment make my property smell?
Some of our products have a slight odor due to the botanical oils in them that help repel bugs.
Will treatment damage my carpet, wood floors, or tile surfaces?
No, our products are not known to damage property.
Contact Blue Duck Today
If you have more questions about any of our lawn care or pest control services, contact Blue Duck Pest Control. Request a free estimate or call (317) 779-2919 to speak to a team member in our office. We serve the north Indianapolis area, including Fishers, Noblesville, Carmel, Brownsburg, and Greenwood.